Return Policy
Welcome to Dynamite Gear Inc, Your premier destination for high-quality sports goods. We understand that sometimes a product may not meet your expectations or needs. That’s why we offer a straightforward return policy to ensure your satisfaction. Please take a moment to familiarize yourself with our return policy guidelines below.
- Return Eligibility:
- You may return items purchased from Dynamite Gear Inc. within 14 days of delivery.
- Returned items must be unused, in their original condition, and include all original packaging and tags.
- Customized or personalized items are not eligible for return unless they are defective or damaged upon arrival.
- Clearance or final sale items cannot be returned or exchanged unless they are defective or damaged upon arrival.
- Initiating a Return
- To initiate a return, please contact our customer service team at (info@dynamitegear.com) or visit our website’s returns page.
- Provide your order number, the item(s) you wish to return, and the reason for the return.
- Our customer service team will assist you with the return process and provide any necessary instructions.
- Return Shipping:
- Customers are responsible for return shipping costs, except in cases where the item received was incorrect, defective, or damaged.
- We recommend using a trackable shipping service and retaining your shipping receipt for your records.
- Ensure that the returned items are securely packaged to prevent damage during transit.
- Inspection and Processing:
- Once we receive your returned item(s), our quality control team will inspect them to ensure they meet the return eligibility criteria.
- Refunds or exchanges will be processed within 1-3 business days after the returned item(s) have been received and inspected.
- Refunds will be issued to the original payment method used for the purchase.
- Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately upon receipt to arrange for a replacement or refund.
- Provide clear photos of the damaged or defective item(s) to expedite the resolution process.
- We will cover the return shipping costs for damaged or defective items and ensure that you receive a replacement or refund promptly.
- Policy Updates:
- Dynamite Gear Inc. reserves the right to update or modify this return policy at any time without prior notice. Any changes will be effective immediately upon posting on our Website.
- It is your responsibility to review this return policy periodically for updates or changes.
- We value your satisfaction and are committed to providing exceptional customer service at Dynamite Gear Inc. If you have any questions or concerns regarding our return policy or need assistance with a return, please don't hesitate to contact us. Thank you for choosing us!
Dynamite Gear Inc.
info@dynamitegear.com
+1 (917) 473-8181